Month: January 2016

Articles

Top 6 Predictions for Service Design in 2016

I’ve got 6 big predictions for service design in 2016. Some big, some small, and some a little provocative. Come see what I think is in store for the coming year and how service design is poised to take some big leaps forward.

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Articles

Innovation with Intention: The Next Evolution for the Experience Designer

By Meg Barbic
Published: January 25, 2016
“Experience designers [are] unafraid of remaining in uncertainty and ambiguity when others around them are rushing to cling to the comfort of a ready solution.”
Recently, I have been noticing experience designers’ unique balance of soft skills such as communication, creativity, and empathy—in addition to the hard skills they’ve attained in an industry that requires a high level of understanding of new and emerging technologies. At the UX STRAT 2015 conference in Athens, Georgia, I attended some insightful talks and workshops and met a crowd full of people who had all of these things in common.
I’ve also noticed that experience designers are inquisitive and have a natural tendency to ask Why?—every time. It is this non-negotiable level of inquisitiveness that gives experience designers a fierceness that makes them unafraid of remaining in uncertainty and ambiguity when others around them are rushing to cling to the comfort of a ready solution. They trust their own design process, which enables them to lead teams to a solution that is driven by the user’s experience. Experience designers are also brave enough to try new things, and they seem to evolve and learn constantly.

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